Michael Ryan Mike is a Senior User Researcher at Liberty Mutual Insurance delivering insights to drive the design of a portfolio of digital products. Mike has been working in user experience since 1995 for companies including Thomson Reuters, Trend Micro, HP, Staples, Welch’s, Keds, and The MathWorks. He graduated from Bentley University’s Master’s Program in Human Factors and Information Design in May 2008. Mike has taught a Graduate Level course in Mobile Usability at Northeastern University. He is a board member at UXPA Boston and has presented at the Boston UXPA Conference. He has presented at UXPA International and served as a Session Chair and planning committee member.