Karen Bachmann Karen Bachmann is a user experience professional with over 20 years of experience supporting clients in all phases of user-centered design, including user research, usability requirements definition, and interaction design. She has worked with clients in various industries including scholarly publishing, retail, insurance, technology, education, energy, and B2B e-commerce. She delivers effective and satisfying user experiences through thoughtful research and design, and mentors clients in UX best practices. Karen regularly presents on UX-related topics at international and regional professional conferences and for local business groups.