Carol Smith Carol Smith has been conducting UX research for 17 years and has 10 years of experience working in Agile environments. She is continuously working on ways to improve the integration of UCD and has been focused on improving AI systems for the past 3 years. She now leads UX research to improve the autonomous vehicle experience at Uber’s Advanced Technologies Group (ATG) in Pittsburgh, PA. She has led projects for the US government, non-profits and corporations in a variety of industries. Carol holds an MS in Human-Computer Interaction from DePaul University and enjoys volunteering with UX organizations, including being an editor of UXPA’s Journal of Usability Studies (JUS) and a UXPA conference volunteer.