Convenience is the future of e-commerce. In our current age of messaging and communication, chatbots and other forms of artificial intelligence (AI) are a natural gateway to ultra-personalized experiences.
Existing best practices and standards cover topics such as engagement, understanding and context. But with technology rapidly advancing the field, many are still struggling with designing optimal user experiences. What is a conversational strategy for AI and machine learning? How do you design without an established set of core principles?
In our presentation, we’ll explore the current and future state of chatbot and AI technologies with a set of recommended core principles and strategies. We’ll also explore prime opportunities for leading customers through engaging experiences, all powered by consumer-grade AI.
Finally, we’ll also showcase how particular aspects of chatbot visual design impact user engagement, and where industry best practices are taking user-machine interactions into 2019.