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Working Session on Conversational User Interfaces One of the growing areas of investigation and products has been around conversational user interfaces – any of those which support the user having an extended interaction or “conversation”, whether voice or typing, generally via some sort of avatar such as Siri, Alexa, Watson, Cortana and others. We can […]

Link to session survey Beyond Words: Achieving Deeper Qualitative Insights by Reading and Mastering Body Language and Vocal Tone Hiding beneath the surface of your qualitative research sessions is a world of data and meaning to explore. As UX professionals, we invest significant resources to get the most from our qualitative data, spending time intently […]

Link to session survey Deep Listening – How to detect and avoid biases while conducting user interviews The dream of any researcher is to move from semi-structured to unstructured observations, but this is not always possible while working in a business environment. This workshop is aimed at mid-level professionals (3-10 years of experience) who already […]