Archives

Link to session survey Designing and Testing for Accessibility: Best Practices and Case Studies for Including Users, Generating Buy-In, and Driving Value This session will provide attendees with an overview of accessibility, and how incorporating it in a UX practice can benefit both users and stakeholders. The presentation portion of the session will review specific […]

Link to session survey The academia-industry connection: Why it is valuable, plus four ideas for improving it In the field of UX, perhaps more so than in most fields of practice, there is a woefully unsystematic relationship between the work of academic researchers and the work of “real world” practitioners. Given that there is no universally-required degree, […]

Link to session survey Advanced Card Sorting and Mixed-Method IA Validation This presentation grew out of my experience working with an information architecture that was incomplete and lacked generative research to understand the users. I was tasked with finding ways to validate the IA while providing useful user insight for future design changes. To meet […]

Link to session survey Know Thyself, and To Thine Users Be True: Understanding and Managing Biases that Can Influence UX Work Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can […]

Link to session survey Great Voice Experiences Start with Listening: Best Practices in Research and Design for Voice User Interfaces Gartner predicts 75% of households will have a smart speaker like Amazon Echo, Google Home, or Apple HomePod by 2020. UX professionals will find increasing opportunities to design and test interactions for this new paradigm. […]

Link to session survey Big Data in Small Graphics: Micro-Visualizations in SaaS and Enterprise Applications The power of communicating data visually can’t be overstated. We often need to convey a lot of information at a glance to help expert users make quick decisions and work efficiently. For infrequent or novice users, a visual overview of […]

Link to session survey The Art of Direct Observational Research At Scale By Making it a Team Sport! My division at Microsoft is composed of several teams with over 1500 employees that delivers productivity tools and services for software development. We have recently undertaken a large-scale process and cultural change that has transformed the organization […]

Link to session survey Deus UX Machina – Best Practices for Chatbots and AI in 2019 Convenience is the future of e-commerce. In our current age of messaging and communication, chatbots and other forms of artificial intelligence (AI) are a natural gateway to ultra-personalized experiences. Existing best practices and standards cover topics such as engagement, […]

Link to session survey Role-Playing Workshops: Experiencing Research Insights through Design Thinking Practices Our organization has leveraged ethnographic research to inform the user-centered design of our products and services. Such research has yielded deep and reliable insights we were not able to acquire through other means. Immersing stakeholders in these Contextual Inquiry insights was critical […]

Link to session survey Improving Your Surveys and Questionnaires with Cognitive Interviewing Do you use surveys or questionnaires in your work? If so, it is important to be sure you are collecting the data you need. Too often, we write surveys without much attention to how participants will understand and respond to our questions. Just […]