Cindy currently works as a senior software engineer at Capital One, where she strives to combine design thinking and engineering on an enterprise scale. Her background is in interactive development, with a degree from Georgia Tech in Computational Media where she first cultivated an understanding of how the impact of design choices influences a user’s emotions and social connections in physical and digital spaces.
Cindy has mentored Grace Hopper attendees at the 2016 Grace Hopper Conference. Previous talks in empathic design include as keynote at Ideate 2016 (a Design Thinking conference at Duke University), C3 Summit, the 2016 Southeast Women in Computing Conference, 2016 Southeast Regional Conference for Asian American Leaders. In addition, giving back to the design community is important to Cindy; she worked with the founders of Ladies that UX to charter the Richmond chapter, and is actively involved in design thinking coaching at Capital One, through UX organizations in Washington, DC, and at various college hackathons across the states each season.