Designing for AI and conversational UI isn’t just about chat and bots. It’s more than asking our stereo about the weather (and it’s not just voice). Instead, it’s an exciting opportunity to design for new levels of simplicity, engagement, and richness. We’ll share examples from B2B and B2C, including artifacts and deliverables from different stages of design.
We’ll reference recent and current projects with well-known Fortune 100 companies and startups. We’ll start with designing for context, relationship, and dialog. We’ll share when it makes sense to hide the AI and when to expose it. We’ll show examples of when it’s the right time to let the user manipulate the AI’s controls. We’ll discuss when the user should use their voice, keyboard, and fingers.
This is for practitioners from an award-winning agency. We’ll share guiding principles that you can use tomorrow in your own product and design decisions.