Great Voice Experiences Start with Listening: Best Practices in Research and Design for Voice User Interfaces

Link to session survey

Great Voice Experiences Start with Listening: Best Practices in Research and Design for Voice User Interfaces

Gartner predicts 75% of households will have a smart speaker like Amazon Echo, Google Home, or Apple HomePod by 2020. UX professionals will find increasing opportunities to design and test interactions for this new paradigm.

Attend this talk to hear findings from a two- part UX research study combining a quantitative survey of ~1000 smart speaker users and 10 in-home interviews to further understand device usage in context. I’ll share insights about smart speaker use cases, development opportunities for features and functionality, and design best practices for Voice User Interface (VUI) research and design. Further, I’ll cover the unique needs and considerations for conducting VUI research.

I’ll answer questions like:

• How will ‘Voice First” design affect the UX of other interfaces?
• What is Domino’s doing right? And what are they getting wrong?
• What’s the biggest difference between usability testing for voice and for graphic UIs?

Attendees will learn what smart speaker users want and don’t want from their tiny assistants and best practices for conducting their own research with VUIs.

Link to session survey