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Link to session survey Less is More: An Empirical Investigation of the Relationship Between Amount of ‎Digital Content and User Engagement Does more information elicit users’ compliance and engagement, or the other way around? This paper explores the relationship between content strategy and user experience (UX). Specifically, we examine how the amount of information provided […]

Link to session survey Opening Keynote Carine Lallemand  If you are reading these lines, you are probably curious about the type of experience that you would have as an attendee of this talk. You might wonder whether the topic would match your interests, whether the speaker will be good enough to satisfy your expectations, whether you will feel inspired, […]

Link to session survey Closing Keynote Jorge Arango Link to session survey

Inside the UX Studio Join us as we posthumously honor the 2018 Lifetime Achievement Award winner, Nigel Bevan. Chris Hass will emcee as we share stories about the life and career of our friend and UX pioneer.

Link to session survey How to use Service Design UX for Second Hand Improvement of External Customers Service Design improves the direct internal user but also has many positive effects for the external customer helping UX teams define more robust product features. We focus so much on the direct user, we often forget in Service […]

Link to session survey How to Minimize Research Bias in Your Projects At Facebook, we have access to a plethora of research tools that should, hypothetically, enable us to design products for everyone. And yet, as we are tasked with building a product that works for a diverse group of many people, we often end […]

Link to session survey 5 Strategies to Maximize Your UX Influence As UX professionals, we constantly look for new ways to use customer insight to move our businesses forward. We know that companies who leverage design thinking outperform those who do not. Yet, our products are also influenced by product managers, engineers, and executives who […]

Link to session survey This Ain’t Our First Rodeo: Experienced Hires Building UX Culture What does it take to build a UX Culture? How, specifically, can new hires promote a culture of research and user-centered design? 5 seasoned UX leaders from Facebook, Google, Bridgewater, and Perceptronics will discuss their most profound lessons in building that […]

Link to session survey Are You a Super Hero or a Super Villain – Using Design Psychology for Even More Good (and Even More Evil) Design psychology is a powerful tool to wield, motivating users to behave in ways that can be in their interest, or our own. Our presenters will discuss contemporary trends in […]

Link to session survey Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a Good Thing for Design Design and the Scaled Agile Framework… Maybe you’ve heard about SAFe. Maybe others have told you it’s a terrible, scary-looking, confusing diagram of how corporations try to “do agile.” Or maybe you’ve experienced […]